Archive for November 2013

Say What You Mean & Mean What You Say!

Communication breakdowns and misunderstandings are upsetting, frustrating, and unproductive. In organizational life, communication breakdowns undermine productivity, performance, the culture, and the opportunity to form loyal relationships between customers and the company. In other contexts, like families, communication breakdowns contribute to lower levels of relationship satisfaction and closeness between family members. Putting is mildly, and no matter what context it occurs in, there are always negative consequences when communication goes haywire. […]

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Actions Speak Louder Than Words!

Verbal communication includes audible and written words, whereas, nonverbal communication includes eye contact, facial expressions, gestures, and touching. Non-verbal communication even includes guttural sounds like grunts and sighs. Communication experts have suggested that we use various forms of non-verbal communication two times (2x) more often than verbal communication. The above average person uses approximately 10,000 different words in their normal conversations. In contrast, communication experts have also suggested that the […]

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Our Words Make All the Difference!

Communication is defined by two words… “all behavior.” In other words, there is nothing that any of us do, or don’t do, that is not considered communication. In other words, because communication is defined as including “all behavior,” it is impossible to not communicate! [Yes, that last sentence was a “double-negative.”] As most of us have learned, at it’s basic level, communication is the process of sending and receiving messages […]

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Be True to Yourself

“As a developing leader, being true to yourself is vitally important to your success, health, and happiness.” This was some advice I heard being given to aspiring young leaders at a luncheon I attended today. Being truthful with yourself depends upon a couple of the following things: Self-awareness—This is the ability to develop a healthy understanding and appreciation of who we are—and also—who we aren’t. To know oneself is one […]

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